Effective Date: 16 June 2025
Heal&Grow Therapy (“we,” “us,” or “our”) uses cookies and similar tracking technologies on our website (healandgrowtherapy.netlify.app). This policy explains what cookies are, how we use them, and your choices regarding cookies. It should be read alongside our Privacy Policy.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, smartphone) by your web browser when you visit a website. They help websites remember your device and store information such as login status, preferences, or usage patterns.
2. Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly (e.g., session management, security, login persistence). Without these, parts of the website may not work.
- Performance & Analytics Cookies: Collect anonymous data on how visitors use the site (e.g., pages visited, time spent) to improve our services. Example: Google Analytics (if used).
- Functionality Cookies: Remember your preferences such as language or display settings to personalise your experience.
- Marketing/Targeting Cookies: Used only with your explicit consent to deliver relevant ads and marketing messages. We currently do not use these but may introduce them in the future.
3. Third-Party Cookies
Our site may contain content or services from third parties (e.g., embedded videos from YouTube or Vimeo, payment gateways like Stripe or PayPal). These third parties may set their own cookies and collect data according to their own privacy policies.
4. How We Use Cookies
- Enable core website functions and security.
- Analyse website traffic and user behaviour to improve user experience.
- Remember your preferences and settings.
- Manage marketing and advertising responsibly with your consent.
5. Managing Cookies
You can manage your cookie preferences by:
- Using the cookie consent banner shown on your first visit to accept or reject non-essential cookies.
- Changing or withdrawing consent anytime via the “Cookie Settings” link in the website footer.
- Configuring your web browser to delete or block cookies. Please note, disabling cookies may affect website functionality.
6. Legal Basis for Using Cookies
- We rely on consent for non-essential cookies such as analytics and marketing.
- We rely on legitimate interest or contractual necessity for essential cookies needed to deliver core services.
7. Changes to This Cookie Policy
We may update this policy occasionally to reflect changes in technology or legal requirements. The latest version will always be posted on our website with the effective date.
8. Contact Us
For questions about our cookie practices, please contact us.
Data Subject Access Requests (DSAR)
1. What Is a DSAR?
A Data Subject Access Request (DSAR) is your right to obtain a copy of the personal data we process about you, as well as information about how that data is used.
2. How to Make a Request
Submit a DSAR by contacting us in writing.
Please provide:
- Your full name and contact details.
- A clear description of the information you are requesting.
- Proof of identity (e.g., copy of official ID) to protect your privacy.
3. Verification of Identity
We may verify your identity before fulfilling your request to ensure we only disclose data to the rightful person.
4. Time frame for Response
We will respond within one calendar month of receiving a valid request. If the request is complex or numerous, this period may be extended by two additional months, and you will be informed.
5. What You Will Receive
- A copy of your personal data we hold (free of charge, once per year).
- Details about the purpose of processing, data categories, recipients, retention periods, and your rights.
- Source of the data if not collected directly from you.
- Information about automated decision-making, if applicable.
6. Refusal of Requests
We may refuse or charge a reasonable fee for requests that are manifestly unfounded, excessive, or repetitive.
7. Your Other Rights
You may also: request correction or deletion of your data; object to or restrict processing; request data portability. Please contact us for these requests.
Contact
For any questions, requests, or concerns about this cookie policy or DSARs or questions about your data rights, please contact us at Heal&Grow Therapy.
End of Policy